Return policy
Returns & Refunds
We stand behind the quality of our products and aim to make your experience with Ilsa Health seamless and reliable.
All Sales Are Final
Due to the nature of our products, all sales are final. We do not accept returns or exchanges for opened or used items.
This policy helps us maintain strict quality and safety standards for every customer.
Damaged or Incorrect Orders
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will make it right.
Please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos of the product and packaging
Once reviewed, we will offer a replacement or refund at our discretion.
Lost Packages
Lost or Missing Packages
If your package is marked as delivered but you have not received it, please contact us.
We recommend checking with neighbors or your local carrier first. If the issue persists, our team will assist in filing a claim with the shipping provider.
Order Changes & Cancellations
Orders can only be modified or canceled within a short window after purchase.
Once an order has been processed or shipped, we are unable to make changes.
If you need assistance, contact us as soon as possible.
Refund Eligibility
Refunds are only issued in the following cases:
- Damaged or defective products
- Incorrect items received
Approved refunds will be processed back to your original payment method.
International Orders
We are not responsible for:
- Customs delays
- Import duties or taxes
- Packages refused by the recipient
If an international order is returned due to refusal or failure to pay customs fees, it may not be eligible for a refund.
Contact
Need Help?
If you have any questions about your order, contact our support team and we’ll take care of you.